Ordering & Delivery
PLACING AN ORDER
We have tried to make purchasing an item from Flo & Joe as simple as possible, if you should encounter any problems or do not wish to place an order online please call customer service: 01865 821101 who will be happy to help or take your order by phone.
Standard Delivery - Courier such as Hermes, DPD, Parcelforce (2-4 working days) £3.95
Express Delivery - Courier (1-2 working days) 6.95
Next Day Delivery - Guaranteed Delivery before 1pm (orders before 1pm Mon-Fri excluding bank holidays) £9.95 - Temporarily unavailable due to the current delivery issues
Click & Collect - Free of charge collection from our Oxfordshire warehouse
Some items due to their nature will be sent under special conditions and as stated in the product description can take up to 10 working days and may also be subject to a specific delivery charge, again this will be shown on product page
International orders are sent by various couriers such as UPS or FedEx, DHL depending on product and take 2-7 working days from dispatch date
Small and lightweight items will be charged at the standard Mainland European and Rest of the World International rates but larger and multiple items and orders will be subject to an additional charge.
It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Flo & Joe invoice. Flo & Joe is unable to predict these charges and we recommend contacting your local importing office. However, places like USA have a threshold of $900 and Australia of $1000 before anything needs to be paid.
*Note if you choose to refuse the shipment due to Duties and Taxes you will be liable for any return to sender costs which will be deducted from your refund.
Mainland Europe £29.95
Rest of World £45.00