The Moonlit Whispers Chandelier

Delivery  - UK & International

UK Delivery
(Excluding Channel Islands, Isle of Wight, Northern Ireland & Scottish Islands)

Standard Delivery (FedEx / Courier): 2–4 working days — £4.95
Express Delivery (FedEx / Courier): 1–2 working days — £12.95*

Some items, due to size, fragility, or handling requirements, may take up to 10 working days to dispatch and may incur an additional delivery charge. Any such charge will be clearly shown on the product page before purchase.

For the Isle of Wight, Northern Ireland, and Highlands & Islands, larger items may be subject to an additional delivery charge.

If an order is returned to us through no fault of our own (for example, refused or undeliverable), it can be resent at the actual cost of shipping.

Important Information About Delivery

All Flo & Joe orders are delivered via standard courier services (such as FedEx).

Delivery is made to the front door or nearest accessible entrance.
Our standard delivery charge is heavily subsidised and does not include white-glove, room-of-choice, or assisted delivery.
Couriers are unable to carry items through properties, around buildings, or via alternative entrances.
Drivers are not required to wait while items are unpacked or inspected.

If you require room-of-choice delivery, additional assistance, or specialist handling, please contact us before placing your order. In some cases this can be arranged at an additional cost, and we’ll always confirm feasibility and pricing with you in advance.

Delivery Tracking & Receipt

Once your order has been dispatched, you’ll receive tracking details by email. These allow you to monitor delivery progress and, where available, manage or rearrange your delivery date.

A signature is required on delivery.
Any visible damage must be recorded on the courier’s handheld device at the time of delivery. Damage reported after delivery may not be accepted by the courier for investigation.

International Delivery

International orders are shipped using couriers such as UPS, FedEx, or DHL, depending on the product.

Typical delivery time is 2–7 working days from dispatch.

The £49 shipping charge at checkout applies to small and lightweight items only. Larger or multiple items will incur additional shipping costs — we’ll obtain a quote and confirm this with you before dispatch.

All international shipping charges must be paid in full before an order is released. Alternatively, customers may arrange their own courier collection from our UK warehouse.

Please note that cushions are shipped internationally without inners.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees. These charges are not included in your Flo & Joe invoice and must be paid promptly by the recipient to avoid delivery delays or return.

If a shipment is refused due to unpaid duties or taxes, return shipping costs will be deducted from any refund.

Update for U.S. Customers

From 29 August 2025, the U.S. duty-free exemption for imports under USD $800 has been suspended. All U.S. imports are now subject to duties, taxes, and standard customs procedures, regardless of value.

Delivery Address & Responsibility

It is the customer’s responsibility to provide a complete and accurate delivery address at checkout.

We cannot be held liable for delays, losses, or additional costs arising from incorrect or incomplete address details. If an order is returned due to address issues, additional shipping charges may apply to resend the item.

Order Collection & Storage

Customers arranging their own courier collection, or those required to provide additional shipping information, must do so within 28 days of being notified that their order is ready.

After this period, orders cannot be cancelled or refunded and a storage charge of 10% of the order value per 28-day period will apply.

Any claims for non-delivery must be made within 21 days of the dispatch date, in line with courier terms.