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Terms & Conditions

Application of the terms and conditions

An order placed by the Customer implies they accept all the present terms and conditions.

Validity of our offers

Our offers are intended solely for consumers with a delivery address within the United Kingdom. The items displayed on the site are available until depletion of stocks.


In the event of debit or payment of an order for an item which is unavailable, Floandjoe.co.uk shall offer the Customer a credit note or refund within 15 days. Floandjoe.co.uk shall send an email to any Customer who has placed an order for an item which is unavailable.

Presentation of products

All products for sale are described and presented as accurately as possible. However, Floandjoe.co.uk cannot be held responsible for any errors or omissions which may occur in this presentation.

Price of products

All prices are listed in Pounds Sterling (£GBP) inclusive of VAT for the United Kingdom. The VAT amount is indicated when the customer selects a product. We reserve the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer.


Floandoe.co.uk will not be held responsible for refunding the VAT on purchases made by customers in the Channel Islands.
Floandjoe.co.uk reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.

Discount codes cannot be used in conjunction with any other promotions unless stated otherwise and they are only applicable against available floandjoe.co.uk products. Flo & Co reserves the right to remove the promotion at any time without prior notice.

Ordering and Secure Payment

First-time customers will be required to fill out a form containing the following information: title, first name, surname, complete delivery address, email, date of birth, and telephone number. The customer also creates their password at this time.
After clicking on the "Pay Securely Now" icon and verifying the details of their order (colour, amount, size, price, etc.…), the customer confirms their order by entering in their payment details.


If the client benefits from a special offer, he/she should enter the code that was previously attributed to them in the space provided.


Customers may pay with their debit, credit card, or via PayPal directly on the website. Once they have chosen the desired payment method and clicked on "Confirm", the client confirms definitively and irreversibly their order. Your order confirmation means you accept the present Terms and Conditions.

We accept the following payment methods:

* Visa debit or credit
* MasterCard
* PayPal: With PayPal your financial information is never communicated to Floandjoe.co.uk PayPal encrypts and protects your card number. Pay online by simply indicating your PayPal account email address and password.

Payment Default

Floandjoe.co.uk reserves the right to refuse to honour an order placed by a consumer that has not totally or partially paid a preceding order or with whom a payment dispute is being handled.

Payment Verifications

Floandjoe.co.uk monitors all the orders that have been confirmed on the website, and all payments through Floandjoe.co.uk will be subject to security checks from both the card provider and Floandjoe.co.uk. This monitoring aims to protect Floandjoe.co.uk from abusive practices operated by a fraudster and to protect our customers against unauthorised use of their payment details. Our services may contact you by email or by telephone to confirm your order information and order details: proof of address or of a debit in your name, or proof of address in the name of the person indicated for the delivery address, etc...


These requests may be made by email:

- For an order for which the delivery address is different to the billing address
- For new clients or any customer that has never previously had their account verified
- For orders placed outside of the United Kingdom
- For orders placed with internationally issued bank cards
- For an order more than £100

This order verification will be done prior to your order processing and it may cause a delay in the preparation and despatch of your order.

Right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address. All returns which have not followed this procedure will require transport to be paid for by the customer. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address as soon as possible once you have cancelled the contract.

Payment security

In order to ensure secure payments, Floandjoe.co.uk uses the secure payment service provided by Barclays and Sagepay. This service utilises the SSL security standard. Confidential data (16-digit bank card number as well as expiry date, Security code) are encrypted and sent directly to the bank server without passing through the physical

Sign up / Sign in

Customers who have already made a purchase at Floandjoe.co.uk can choose a password which allows them to proceed with new orders without filling the customer detail forms again. The Customer who has already signed up is recognised on the site as being a customer at Floandjoe.co.uk. The Floandjoe.co.uk customer’s password is strictly confidential and personal. It must never be divulged to a third party.

Delivery

Delivery times given are in reference to the order date, and presented in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time). In case of force majeure, Floandjoe.co.uk cannot be held responsible for any delay in delivery.

You will find the available delivery services for your desired product(s) on the product page and on the payment page.

For any one order which contains multiple products and two different delivery services, you will receive two separate parcels upon delivery.

Money-back Guarantee

All items purchased at Floandjoe.co.uk may be exchanged for another size or a refund. To be accepted, returns should meet the following conditions:
- The product should not have been worn outside. It should be in new condition.
- Should be returned in the original packaging and in good condition.
- The product should be returned within 30 days of delivery of your order.
- Follow the indicated return procedure:

 

Despatch and delivery problems

These are consignments which have not been delivered to the final destination for the following reasons: Undeliverable, not claimed, refused, damaged in transit, opened...

Returned as “UNDELIVERABLE”:

Consignments returned by the transporter with the following remark: Undeliverable. Once we have received and accepted your consignment, Floandjoe.co.uk will contact the customer in order to send the order if the product is still available or to offer a refund if the customer prefers. Floandjoe.co.uk reserves the right to offer a refund for the order and not to re-ship it in the event several Undeliverables have been identified.

Returns due to "NOT CLAIMED”:

Consignments which have not been claimed by the customer with the relevant carrier within the time limits. Once we have received and accepted your consignment, Floandjoe.co.uk will contact the customer in order to re-ship the order if the product is still available or to offer a refund if the customer prefers. Floandjoe.co.uk reserves the right to offer a refund of the order and not re-ship it if several "NOT CLAIMED" have been identified.

Returns due to "REFUSED”:

You have refused your consignment on delivery. Once we have received and accepted your consignment, a credit note will be put in your customer account in the 72 hours following receipt of your consignment.


"DELIVERED" by courier:

The courier claims to have delivered your consignment, either by having a proof of delivery receipt with the customer's signature, the signature of someone in the customer's household, or a neighbour, or the courier claims to have left the consignment in a safe place on the customer's property.

In the event that the consignment cannot be found, a lost parcel claim form will need to be requested from the customer service centre either by email or by telephone. All lost parcel claims forms must be sent to the following address:

Flo & Co, The Little Owls, Longworth, OX13 5HG
Once we have received your signed and dated claims form by post, your claim will be processed and either a refund will be processed or a replacement will be shipped, depending on the customer's wishes and available stock.



In the event a consignment is returned due to " UNDELIVERABLE ", "NOT CLAIMED ", or "REFUSED", Floandjoe.co.uk cannot guarantee the reservation of items ordered and may need to offer a refund for the order if the product(s) is/are unavailable.

Responsibility

For all stages, from access to the site, browsing, filling in forms, placing an order, delivering items or any other service, Floandjoe.co.uk only has an obligation for due care. Therefore, Floandjoe.co.uk cannot be held responsible for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by Floandjoe.co.uk.

In particular, Floandjoe.co.uk cannot be held responsible for any disruption in provision of the service, or any external intrusion or presence of a computer virus. Similarly, any event which qualifies as force majeure in the legal sense by the English Court of Appeals fully exonerates Floandjoe.co.uk from all responsibility. Customers benefit from guarantees offered by the brands listed on the site.

Intellectual Property

All elements on the Floandjoe.co.uk site, visual or audio, including the underlying technology, are protected by copyright, brand and patent law. They remain the exclusive property of Flo & Co All hypertext links forwarding to Floandjoe.co.uk and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited. In all events, any link, even authorised, must be removed when requested by Flo & Co

Gift cards and money-off vouchers

Gift cards and money-off vouchers are non-refundable and have no monetary value. However, products purchased using vouchers and coupons may be returned for an exchange, or a credit note if the items are no longer in stock. These are subject to our returns policy