All UK Orders Are Shipped By First Class Mail, Standard, Recorded or Next Day Special Delivery
We endeavor to send all orders received before 2pm Monday-Friday that day and delivery is by first class mail so should be within the next 1-2 working days. If there is a problem with fulfilling your order we will contact you immediately to inform you of the nature of the delay.
Orders are welcome from customers with a BFPO address but please note these items take longer to deliver than normal post.
Standard domestic shipping is free and Guaranteed Next Day delivery is available on certain products for orders placed before 1pm Monday to Friday (excluding bank holidays). Items are sent by Special Delivery at a cost of £7.95 and guaranteed before 1pm.
International Orders are subject to an additional minimal £10.00 per order with the exception of Eire which is £7.00 per order. All overseas orders are sent by Airsure/International Signed for and will arrive 3-5 days from despatch date (some countries may take longer) .
Please ensure the delivery address entered is complete and accurate as we can not be responsible for items sent to an incorrect address and mislabelled orders can not be refunded.
When you receive your package from Flo & Co we hope you are delighted with your purchase. If for any reason you are not we will do our best to resolve the issue.
Please note: All our Havaianas are thoroughly checked before dispatch - Any claims of items that have a tear in the thongs (please refer to image below) are due to the tags being ripped from the sandal and are not be eligible for a return or refund.
You may return most new, unopened items within 30 days of delivery for a full refund.
Full price items
You have up to 30 days after purchase to return your full price products, however we insist that the products must be returned unused and have their swing tags labels and product packaging intact (e.g. shoe boxes).
Reduced items must be returned within 14 days, rather than 30 days. All items must be returned unused and have their swing tags/labels and product packaging intact.
Discounts & Promotions
If you are returning goods that you bought using a discount or promotion offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.
The value of your goods will be refunded in full excluding your original postage costs.
This does not affect your statutory rights as a consumer. Please note that we are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact us before returning items.
When returning any goods to us, we recommend that you send items by recorded delivery and that you keep proof of posting or if not using recorded delivery request proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.
If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an import duty levy from HM Customs & Revenue for which we will not be liable.
If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our very best to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items within 30 days of the date of despatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 60 days please contact us.
If you would like to change an item you have received we recommend that you place an order for the correct replacement and send the original order back to us for a refund. This method ensures that the stock is allocated to you and your order will be despatched much faster.
If you do not wish to place another order you can send them back to us within 30 days of your order date and depending on your preferences and our stock levels, we can either exchange it or give you a full refund. We recommend contacting us by phone or email to discuss this.
When returning an item please ensure that you enclose a note of your order number, name and address (and the details of the purchaser if different), stating whether you would like a refund or an exchange (with the new style, size and colour).
Yes, you will have to pay for return postage unless you have received an item which is damaged, faulty or incorrect – in which case please contact us so that we can send you a pre-paid returns label.
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a higher value item.
We aim to process your return within three days of receipt. Please note that your bank may take up to a further 7 days to show the transaction in your account, therefore we ask that you allow 14 days from the date that we receive your return for the refund to appear.
Flo & Co
The Little Owls
If you need to talk to us about an exchange or refund please call on 01865 821101. Alternatively you can email us at firstname.lastname@example.org